Frequently Asked Questions (FAQs)
What is Sound Internet Banking?
What do I need to access Sound Internet Banking?
Do I have to register to use Sound Internet Banking?
How do I use Sound Internet Banking?
What if an account is missing from my account list?
How current is the information about my accounts?
What happens if I open a new account after I am already signed up for Sound Internet Banking?
Can I change my User ID and Password?
What if I enter the wrong User ID or Password?
What if I forget my Password?
How many statements can I see online?
What if I get an error message?
Q. What is Sound Internet Banking?
A. Sound Internet Banking allows our customers secure and convenient access to their accounts using the internet anytime of the day, any day of the year. Some of the functions available with Sound Internet Banking are:
- Access and print information on all accounts including loans
- Review and print transactions and statements.
- Confirm deposits, withdrawals and cleared checks
- Transfer funds between accounts and make loan payments
- Download transactions to the leading financial management programs
- Pay bills automatically
- View check images top
Q. What do I need to access Sound Internet Banking?
A. You will need a connection to the Internet, and a Web Browser. Netscape Navigator 7.0 (or higher) or Microsoft Explorer versions 6.0 (or higher) are recommended. You may contact either of these vendors for a current copy of their browser. Sound Internet Banking works on any operating system that supports the browsers listed above, including, but not limited to, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP and Macintosh. You also need accounts with our bank and an assigned User ID and Password. top
Q. Do I have to register to use Sound Internet Banking?
A. Yes, a one-time application is required to sign up for Sound Internet Banking. Once this form is received by the bank with account information, we will issue a User ID number and a Password. Upon your first visit to the Sound Internet Banking site you will be prompted to select a Password of your choice. You will use that Password whenever you access Sound Internet Banking. top
Q. How do I use Sound Internet Banking?
A. After you enter your User ID and Password on the first screen of Sound Internet Banking, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in. Any additional pages will have action buttons on them that lead you through your transactions. For more detailed information or examples, please visit the Sound Internet Banking demo. top
Q. What if an account is missing from my account list?
A. You must be an account owner to have it added to your profile. If an account falls in this category and is not shown on your listing, simply call Customer Service at (206) 515-2004 to have it added. top
Q. How current is the information about my accounts?
A. Account transactions and balance are real-time and change during the day as you process various transactions. There may be delays from time to time because of processing or system issues, which we cannot control. If you make a deposit with a teller, it will be immediately reflected in Sound Internet Banking. top
Q. What happens if I open a new account after I am already signed up for Sound Internet Banking?
A. New accounts may not automatically appear on the Sound Internet Banking system. If you do not see your new account on the system, please phone Customer Service at (206) 515-2004 and ask to have this account added to your profile. You must be an owner of the account to have it added to your profile. top
Q. Can I change my User ID and Password?
A. Yes, you can change your User ID and Password as often as you want. Simply click on Options and follow the prompts. top
Q. What if I enter the wrong User ID or Password?
A. For security purposes, three consecutive invalid sign-on attempts will "lock you out" of the system. If you are "locked-out", please contact Customer Service at (206) 515-2004 to have your User ID and Password reset. top
Q. What if I forget my Password?
A. We do not have access to your Password once it has been changed. However, we can reset your Password back to the initial settings. Then you can log on to Sound Internet Banking to re-establish you own preferred Password. top
Q. How many statements can I see online?
A. You will be able to access and print your two most recent statements. If you would like to review a longer history of transactions, you can also view a range of transactions between any specific dates within the last 90 days. top
Q. What if I receive an error message?
A. If you receive an error message while logging into or using Sound Internet Banking, please make note of the message, the error number and the time. Then simply call Customer Service at (206) 515-2004. We will make every effort to resolve the issue as soon as possible. top
If you have any questions that we did not address in this section, please call us at (206) 515-2004 and we will be glad to assist you.
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